Professional Services

Administration

Business Administration: Level 3 Advanced (18 months)
 

  • This is an Apprenticeship standard which formalises the skills needed for effective administration.
  • Topics covered will include: record and document production; communication; planning and organisation; project management.
  • This course is likely to be suitable for staff in Grades 3 to 5 in roles such as Administration Assistant, Clinical Trials Administration, HR Administration and Personal Assistant.
  • Qualification gained: Level 3 Business Administrator Apprenticeship.
  • This Apprenticeship can be started at any time. It will involve 10 days professional training in the classroom, monthly visits from a work-based assessor and the completion of an end-point assessment consisting of a knowledge test, portifolio-based interview, and a project/improvement presentation.

 


Business Administration: Level 4 Higher (24 months)
 

  • This course is aimed at more experienced administrative staff and provides a more in-depth understanding of the advanced principles and processes involved in Business Administration.
  • Topics covered will include: improvement of business performance; provision of business travel or accommodation; management information systems; communication in a business environment; management of  personal and professional development; management of an administrative function; resolution of administrative problems.
  • This course is likely to be suitable for staff in grades 5 to 7 in roles such as Administration Team leader, Personal or Executive Assistant, Research Administration or other administration roles with a higher level of responsibility.
  • Qualification gained: OCR Level 4 NVQ Business Administration and the OCR Level 4 Diploma in Business and Administration
  • This qualification can be started at any time. It may involve 10 days professional training in the classroom across the year (depending on numbers), monthly visits from a work-based assessor and the completion of an NVQ portfolio of evidence. There will also be the completion of work based assignments for the diploma element.
Human Resources

The Chartered Institute of Personnel and Development (CIPD) is the professional body for HR professionals. There are two levels of CIPD qualifications currently available through WLD.

CIPD Level 3 Advanced Diploma: (18 months)
 

  • Candidates for the Level 3 Diploma will typically be delivering front line support to University employees and managers; this could include handling a range of day-to-day queries, using HR systems to keep records and providing HR advice in line with University policies.
  • Topics covered will likely include: understanding organisations and the role of human resources; recording, analysing and using human resources information; resourcing talent; supporting good practice in managing employment relations; good practice in performance and reward management.
  • This course is likely to be suitable for staff in Grades 3 to 5 in roles such as HR Assistant or HR Administrator.
  • Qualification gained: CIPD Level 3 Diploma in Human Resource Practice.

All of the CIPD qualifications currently have a fixed start date around the start of the academic year and involve weekly day release during term time (approx. 36 days per year). This is supplemented with an additional 3 hours independent study per week. Candidates will be required to complete an end point assessment and will receive 3 to 6 months one to one support to prepare for this.


CIPD Level 5 Intermediate Certificate in Human Resource Management (18 to 24 months)

 

  • Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers. They will have a good grounding across the whole range of HR disciplines.
  • They will often be required to make decisions and recommendations on what the business can/should do in a specific situation. They will be influencing managers to change their thinking as well as bringing best practice into the organisation. They are also likely to lead the people related elements of business or HR projects. Whatever their role, they will need to link the work they do to the context and priorities of the business. In a larger organisation they may be one of a team supporting the business and they may also have responsibility for managing people.
  • Topics covered will likely include: understanding the organisation; business and HR key performance indicators and metrics; developing and delivering HR solutions; influencing leaders and managers to adopt appropriate solutions; interpretation and application of HR policies and processes; researching, analysing and presenting business data; building effective working relationships with business managers. As part of the course you will also specialise in one of the following areas: core HR; resourcing; total reward; organisational development or HR operations.
  • This course is likely to be suitable for staff in Grades 5 to 7 in roles such as HR Officer, HR Advisor, HR Administrator or Manager.
  • Qualification gained: CIPD Level 5 Intermediate Certificate in Human Resource Management.

 

All of the CIPD qualifications currently have a fixed start date around the start of the academic year and involve weekly day release during team time. (Approx. 36 days per year). This is supplemented with an additional 3 hours independent study per week. Candidates will be required to complete an end point assessment and will receive as part of the course, 3 to 6 months one to one support to prepare for this.

Accounting

The AAT is one of the UK’s leading qualification and membership bodies for practical finance and accounting training. These qualification focus on training those working in a finance role to keep financial records and prepare accounts.

AAT Foundation Accounting Level 2 (12 months)
 

  • This qualification will train you in the skills needed for junior and entry level accounting roles. It delivers a solid foundation in finance administration.
  • Topics covered will include: how to balance accounts; process invoices and payments; complete VAT returns and help to prepare financial statements and reports. Training will also be provided in how to handle banking and petty cash, as well as working within a business environment.
  • This course is likely to be suitable for staff in Grades 3 to 5 in roles such as Accounts or Finance Assistant, Assistant Accountant.
  • Qualification gained: Level 2 AAT Certificate in Accounting.
  • This qualification is assessed by the successful completion of five Level 2 AAT exams.
  • This qualifications currently has a fixed start date around the start of the academic year and involves weekly day release during team time. (Approx. 36 days per year). This is supplemented with an additional 3 hours independent study per week.

AAT Advanced Diploma in Accounting Level 3: (18 months)
 

  • With this qualification you will master more complex accounting disciplines.
  • Topics covered will include: financial processes; advanced bookkeeping; final accounts and ethical practices for accountants. If you successfully complete this qualification, you can apply for AAT associate bookkeeping membership and achieve professional AATQB status.
  • This course is likely to be suitable for staff in Grades 4 to 6 in roles such as Assistant Accountant, Trainee Accounting Technician, Accounts Clerk, Cashier, Finance Assistant, Purchase Ledger Clerk, Sales Ledger Clerk.
  • Qualification gained: Apprenticeship Standard for Assistant Accountant and Level 3 AAT Diploma in Accounting.
  • This qualifications currently has a fixed start date around the start of the academic year and involves weekly day release during team time. (Approx. 36 days per year). This is supplemented with an additional 6 hours independent study per week. The course will also include completion of a training log, portfolio of work based evidence, and an end point assessment.

AAT Professional Accounting / Tax Technician Level 4: (18 – 24 months)

 

  • The purpose of this qualification is to enhance the skills developed in the advanced level.
  • Topics covered will include higher level accounting tasks such as: drafting financial statements; managing budgets and evaluating financial performance, as well as optional specialist units including business tax; personal tax; external auditing and credit management and cash and treasury management. Once you’ve passed, you’ll automatically become an AAT affiliate member, and if you have relevant work experience you can qualify for AAT full professional membership.
  • This course is likely to be suitable for staff in Grades 5 to 7 in roles such as Assistant Auditor, Assistant Management Accountant, Assistant Financial Accountant, Accounts Payable and Expenses Supervisor, Commercial Analyst, Payroll Manager, Senior Bookkeeper, Senior Financial Officer, Tax Investigations Officer, Personal Tax Assistant and Business Tax Assistant.
  • Qualification gained: Apprenticeship standard in Professional Accounting and Level 4 AAT Advanced Diploma in Accounting.
  • This qualification has a fixed start date around the start of the academic year and involve weekly day release during team time. (Approx. 36 days per year). This is supplemented with an additional 9 hours independent study per week. It will also include completion of a training log, portfolio of work based evidence, and an end point assessment.
Customer Service

Customer Service Diploma: Level 3 Advanced (12 months)

 

  • Topics covered include: understanding of customer service; understanding of the rules that impact on improvements in customer service; organise the delivery of reliable customer service; exceed customer expectations; support customer service improvements and monitor the quality of customer service interactions
  • This course is likely to be suitable for staff working at any Grade in a role where customer service forms a major part of their responsibility.
  • Qualification gained: OCR Level 3 Diploma in Customer Service.
  • This qualification has several start dates throughout the year. It will involve 10 days professional training in the classroom, monthly visits from a worked based assessor, completion of an NVQ portfolio of work based evidence.
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T: +44 1865 270536

E: apprenticeships@admin.ox.ac.uk

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