Customer Service

Customer Service Diploma: Level 3 Advanced (12 months)

 

  • Topics covered include: understanding of customer service; understanding of the rules that impact on improvements in customer service; organise the delivery of reliable customer service; exceed customer expectations; support customer service improvements and monitor the quality of customer service interactions
  • This course is likely to be suitable for staff working at any Grade in a role where customer service forms a major part of their responsibility.
  • Qualification gained: OCR Level 3 Diploma in Customer Service.
  • This qualification has several start dates throughout the year. It will involve 10 days professional training in the classroom, monthly visits from a worked based assessor, completion of an NVQ portfolio of work based evidence.
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